Returns & Exchanges
Returns for Defect: We want you to be happy with your Virginia Aromatics experience! We stand by our product quality and accept returns in the case of defect at our expense, including defective merchandise acquired from our stockists. Due to the handmade nature of our products, slight variations in appearance exist, and such variations are not considered defects. Please contact us for a return shipping label in the case of defects.
Returns for Damage: In the event that shipping damage occurred to your Virginia Aromatics web order, please let us know immediately so we can reship your order. Please email clear images of the damaged box and items to info at luxaromatica dot com so we can submit it when we file a claim with the shipper.
Returns for changing your mind: To return or exchange unused, unopened merchandise purchased from our website, just send it back within 15 days of receiving it. Items not returned in their original condition are not eligible for refund or exchange. Please pack carefully! Shipping charges are non-refundable. This policy does not apply to items purchased from Stockists, who may have different policies about non-defective returns.
For your safety, any time you have a damaged candle container of any kind, please do not light the candle or use it in any other way.